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This page sets out the legal framework that governs your account and activity on 999gd. Access to our platform depends on your local law and eligible regions — read these terms carefully before you open an account or make any transaction through Nagad, Rocket, or Upay.
999gd operates under a policy framework that reflects the laws of the jurisdictions where access is permitted. Whether you reach us through a Nagad wallet, a Rocket transfer, or a Upay account, the same terms apply to every transaction and every session on the platform. We do not extend access to regions where local law prohibits online gaming activity — it is your responsibility to confirm that using this platform is lawful where you are located. Our terms are written to be read, not buried. Each section addresses a specific area: what the policy covers, what rights you hold, how we handle your account data, and how to raise a question with our support team. If any clause conflicts with a mandatory provision of your local law, that local provision takes precedence to the extent required. We update these terms when our practices change or when regulatory requirements shift. The current version is always the one shown on this page — check back if you have been away for a while. Continued use of the platform after an update constitutes acceptance of the revised terms.
Nagad transactions are subject to the same terms as all other payment methods on the platform.
Rocket transfers fall within the transaction policy outlined in the scope section below.
Upay wallet activity is recorded in your account dashboard and governed by these terms.
Our legal terms apply to your account, your transactions, and the content you access on 999gd. They do not extend to third-party services you reach through links on our platform, nor to the internal policies of payment providers like Nagad, Rocket, or Upay. Understanding the boundary helps you know where to direct a question.
Your registration, login credentials, account wallet balance, and session activity are all within scope. Any dispute about account access is handled under these terms.
Deposits and withdrawals processed through your chosen payment method — including Nagad, Rocket, and Upay — are covered. Transaction records are visible in your account dashboard after login.
Game content supplied by studios available in the lobby, promotional material published on this domain, and support communications sent through our channels are within scope.
Payment providers, mobile network operators, and any external site linked from our pages operate under their own terms. We are not responsible for their policies or practices.
You hold several practical rights in relation to your account and the data we hold. You can review your transaction history at any time by logging in and opening the account dashboard — every deposit and withdrawal processed through Nagad, Rocket, or Upay is listed there with a timestamp and status. If any account detail is incorrect — your registered mobile number, your linked wallet, or your contact information — you can update it through the account settings page. Where a correction requires identity verification, the fields and steps are shown in the settings flow itself. If you believe a transaction has been recorded incorrectly, raise it with our support team directly; include the transaction reference shown in your dashboard. You can also request a summary of the account data we hold by contacting support through the channels listed on this page.
Log in and open the account dashboard to see a full history of your transactions, including payment method, amount, and status for each entry.
Update your registered mobile number, linked wallet, or contact information through account settings. Verification steps are shown in the form where required.
Contact our support team with the transaction reference or account detail in question. We aim to respond through the channel you used to reach us.
Ask support for a summary of the account data we hold. Requests are handled in line with the retention and contact details in the trust section below.
For any question about these terms, your account rights, or a specific transaction, use the contact paths below. Include your account reference and a brief description of the matter so we can route it to the right team without delay.
Open the chat widget from any page on 999gd. Give your account reference and describe the legal or policy question — the team will confirm receipt and next steps.
Send your query to our support address listed in the account help section. Attach any relevant transaction references or screenshots from your dashboard.
The current status of any open support request is shown in your account dashboard after login. Check there before sending a follow-up message.
We collect only the account and transaction data needed to operate the platform and process payments through Nagad, Rocket, and Upay. Data is retained for the period required by applicable law and our internal audit obligations, after which it is deleted or anonymised. You can request details of what we hold by contacting support. We use standard encryption on all account pages and payment flows. Cookies on this site are used for session management and basic analytics — you can adjust cookie preferences through the settings link in the site footer. To request a change to your stored data or to ask about retention periods, use the contact paths in the support section above.
Account and transaction data is collected only for platform operation and payment processing. We do not sell or share it with third parties outside of what is required to process your chosen payment method.
Session and analytics cookies are active on this site. Adjust your preferences through the cookie settings link in the footer — essential session cookies cannot be disabled without affecting login.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, change your password immediately through account settings and contact support.
Data is kept for the period required by law. To request a correction, deletion, or summary of what we hold, contact support with your account reference and the specific request.
These are the questions we hear most often about policy, account rights, and data on 999gd. If your question is not covered here, contact support directly.
Access depends on your local law and the eligible regions defined in our terms. It is your responsibility to confirm that using an online gaming platform is lawful where you are located before opening an account or making any transaction.
The version shown on this page is always current. We update it when our practices change or when regulatory requirements shift. If you have been away for a while, check this page before your next session.
Log in and open the account dashboard. Every deposit and withdrawal processed through Nagad, Rocket, or Upay is listed there with a timestamp, payment method, and status. No separate request is needed to view your own records.
Contact support with the transaction reference shown in your dashboard and a brief description of the issue. Include the payment method used — Nagad, Rocket, or Upay — so the team can locate the record quickly.
Yes. Send a request to support through live chat or email, including your account reference. We will provide a summary of the data we hold in line with our retention policy and applicable law.
Account and transaction data is retained for the period required by law and our audit obligations. After that period it is deleted or anonymised. Contact support if you want details of the specific retention period that applies to your account.