Live / Casino
This page explains how 999gd handles the personal information you provide when you open an account, make a deposit through Nagad, Rocket or Upay, or contact our support team. Access to this platform and the scope of this policy both depend on your local law and eligible regions.
When you create an account with us, we collect the details you submit during registration — your name, contact information, and the wallet identifiers you link for deposits and withdrawals through Nagad, Rocket or Upay. This information is used to verify your account, process your transactions, and respond to support requests you raise. We do not sell your personal data to third parties for marketing purposes. Where we share information — for example, with payment processors handling your Nagad or Rocket transfer — it is limited to what is strictly needed to complete that transaction. We retain your account records for as long as your account remains open, and for a further period required by applicable regulations in eligible regions. If you close your account, we will explain the retention period that applies to your specific records. Cookies and session data collected when you browse the lobby are used to maintain your login state and remember your preferences — not to build advertising profiles. Your use of this platform is subject to the laws applicable in your location, and eligibility varies by region.
This policy applies to information processed directly by 999gd through this website and its account systems. It does not extend to third-party services you access through links on our platform, and it does not override the privacy terms of your mobile wallet provider. Review each section below to understand the boundary clearly.
Covers all data you submit at registration and any updates you make to your account profile. This includes your contact details, wallet identifiers and any identity documents submitted for account verification steps shown in the account section.
Covers payment records created when you deposit or withdraw through Nagad, Rocket or Upay. These records are held in your account dashboard and are subject to the retention rules described in the policy details section above.
Covers session cookies and usage data collected when you browse the lobby or open game titles from studios such as Pragmatic Play or Habanero. This data is used solely to maintain your session and is not linked to advertising networks.
Does not cover the privacy practices of external payment processors, mobile wallet providers or game studios. When you leave this platform or interact with a third-party payment rail, the third party's own terms apply and we have no control over how they handle your data.
You have the ability to review the personal information we hold on your account, request corrections if any detail is inaccurate, and raise questions about how your data is used. These actions are handled through the support channels described below — you do not need a legal representative to submit a request. Where you believe a record is incorrect, write to us with the specific field and the correct value; we will confirm the update or explain why it cannot be changed under our retention obligations. Eligibility to exercise certain rights may depend on the laws of your region, and we will tell you clearly if a specific request falls outside what we can action. For transaction records linked to Nagad, Rocket or Upay, the record shown in your account dashboard is the authoritative log — raise a dispute from there if you see an error.
Log into your account and open the account dashboard to see your profile details, linked wallet information and transaction history. The dashboard shows the current state of all records we hold against your account.
If your name, contact number or linked wallet identifier is wrong, contact support with the correct value. We will update the record or explain what verification is needed before a change can be applied.
If you want to know exactly what information we hold, how long we keep it, or who we have shared it with, send your question through our support email. We aim to respond within a reasonable timeframe as required by applicable rules in eligible regions.
You may request that your account be closed at any time. We will explain which records are deleted immediately and which must be retained for the regulatory period applicable to your region and transaction history.
If this policy raises a question you cannot answer from the page, reach us through any of the channels below. For data or privacy requests specifically, email gives us the clearest record to work from and lets us respond in writing.
Send your privacy or data request to our support email address shown in your account dashboard after login. Written requests give us a clear record and allow us to respond with a documented answer.
For general account questions — including checking whether a data request has been received — use the live chat option available on the platform when you are logged in to your account.
Your account dashboard after login shows your current profile data, linked payment methods such as Nagad or Rocket, and your transaction history. Start here before raising a formal request — the answer is often already visible.
We handle account and payment data according to the principles described in this policy. Cookies are limited to session management and preference storage — not third-party advertising. Account security measures are applied at the login and payment stages, and you can review the current state of your linked wallets in your account dashboard at any time.
We keep your account records for as long as your account is active and for the further period required by applicable regulations in eligible regions. When you close your account, we will tell you exactly how long specific records are kept and why.
Cookies placed when you browse the lobby maintain your login session and save your in-lobby preferences. We do not pass cookie data to advertising networks. You can manage cookie settings through your browser; disabling them may affect how the lobby loads.
Transaction records for Nagad, Rocket and Upay are stored in your account and passed only to the payment processor completing that specific transfer. We do not store your full wallet PIN or authentication credentials.
When this policy is updated, the revised version is published on this page with the date of the last change noted at the top. We recommend checking back after any account security or platform update. Continued use of the platform after a policy change means you have had the opportunity to review the revised terms.
These are the questions we hear most often about how 999gd handles your data. If your question is not here, reach us through the support channels listed above.
We collect the details you enter during registration — your name, contact number, and the wallet identifiers you link for Nagad, Rocket or Upay transactions. We also collect session data when you browse the lobby, used only to keep you logged in and save your preferences.
We share data only where it is necessary — for example, passing your Nagad or Rocket wallet identifier to the payment processor completing your transfer. We do not sell your personal information to third parties or share it for marketing purposes outside the platform.
Log into your account and open the dashboard. Your profile details, linked payment methods and full transaction history are shown there. If you want a formal record of all data we hold, contact support by email and we will prepare a response according to applicable rules in your eligible region.
Yes. Contact support with the specific field you want corrected and the accurate value — we will update it or explain any verification required. Deletion requests are handled according to the regulatory retention period that applies to your account and transaction records in your region.
Payment records are kept for as long as your account is active and for the further period required by applicable regulations in eligible regions. The exact retention period will be explained when you make a closure or deletion request. Your transaction log is visible in your account dashboard at any time.
Raise the issue through our support email, describing the specific record you believe is incorrect and when you noticed it. We will investigate and respond in writing. Eligibility for certain remedies depends on the laws applicable in your location and region.